Store Policies


We want you to be completely satisfied with your purchase. If it isn't what you were expecting or you changed your mind, please send FULL PRICE items back within 30 days of PURCHASE date. SALE ITEMS ARE FINAL SALE. Shipping charges are nonrefundable and return shipping charges are your responsibility. We recommend when shipping back a return, you use an insured, trackable shipping option.

To make a return, please include a copy of your invoice or order confirmation inside your return package. Items must be returned neatly packaged & folded, unworn/unwashed, and in re-sellable condition to receive a refund. If items miss the return window, are not neatly packaged, or are damaged/worn, we will not be able to process your return and items will be returned to you. Please be honest and remember we are trying to keep all of our customers happy! We are grateful for your business.

If you live locally, you are able to drop off items at either of our store locations. Our fulfillment center will then pick up your return and issue a refund from our fulfillment center. Please allow 3-5 days for return processing.

If you do not live locally, please mail the merchandise back to us using any mailing service of your choice. Please include your invoice or order confirmation inside the package.

Soel Boutique

4801 N University Avenue #430
Provo, UT 84604


Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible for a return.


30 day in-store credit or exchange only.


The best way to make an exchange is to purchase the item you are wanting and return the unwanted item for a refund. Placing a new order for the desired item ensures that we do not sell out of that item before we receive your return.  All return shipping costs are your responsibility, as well as any new shipping charges for the new item.


We offer free in-store pick up. Please wait for an email confirming your order is ready for pick up before going into the store you selected for store pick up. If you selected Provo store pick up, your order will be ready for pickup in 1-2 business days. If you selected Salt Lake store pick up, your order will be ready for pickup in 2-3 business days.


We do not currently offer international shipping.
$5 Flat rate shipping for orders under $50.
All orders over $50 ship free.


Gift cards purchased online are valid for online purchases only. Gift cards purchased at our brick & mortar location are valid for in store use only.